Shipping Information
Free delivery on eligible orders over $1,000. Vanities and bathtubs are classed as bulky items and are excluded from the standard free-delivery offer. Regional or remote destinations and orders requiring special handling may also attract an additional freight charge. Any additional cost will be confirmed before dispatch.
Availability and dispatch: Nuvio sources products from a range of trusted suppliers, so stock availability and dispatch times vary by product. Contact us before ordering when your project has a critical deadline and we will confirm the current lead time.
Delivery timeframes: Once dispatched, metro deliveries generally arrive within 3–5 business days. Regional and remote deliveries can take 5–10 business days or longer depending on the carrier and destination.
Tracking: Tracking information is provided after your order has been dispatched, where tracking is available from the carrier.
Vanities and bathtubs: These products require a separate freight quote and may require tailgate delivery, suitable site access or special handling. Our team will contact you when additional arrangements are required.
Delivery only: Customer pickup is not currently offered.
Questions about an order or delivery? Call 02 8530 8366 or contact us.
Returns & Exchanges
Change of mind: We accept eligible change-of-mind returns within 30 days of delivery when the product is unused, uninstalled, in its original undamaged packaging and in resaleable condition. Return freight and any supplier restocking costs are the customer’s responsibility.
Damaged or faulty products: Inspect products promptly after delivery. Contact us within 7 days with your order number and clear photographs if an item arrives damaged, incomplete or appears faulty. We will assess the issue and arrange the appropriate remedy.
How to start a return: Use our contact form or call 02 8530 8366 with your order number, the affected item and the reason for return. Do not return goods until our team has provided return instructions.
Refund processing: Approved refunds are processed after the returned item has been received and inspected. Funds are returned to the original payment method.
Your rights under the Australian Consumer Law are not affected by this policy.
