Refund policy

At Nuvio Pty Ltd, we aim to provide you with an exceptional shopping experience for bathroom products. Our commitment to your satisfaction is reflected in the following policies:

Product Descriptions:

All product images are for illustrative purposes only. Please refer to the written product description for accurate details on sizes, colors, and dimensions.

Claims For Faulty/Damaged Products:

• If you receive a faulty or damaged item, we'll replace it upon proof of fault/damage. Please contact us before returning the item.
• Claims must be made within 48 hours of receiving the product. If the item was picked up from us and inspected before pickup, we won't be liable for damages.
• Depending on the issue, we'll organize a warranty claim with the manufacturer if immediate replacement isn't possible.
• If you're unsatisfied with the item or it doesn't match the description, we'll offer a refund or exchange.
• For wrong items received, contact us for further instructions.
• Claims must be made before installation.

Returns & Refunds:

All returns require store authorization. We may offer reimbursement, exchange, or credit note if:

• The item is in original condition, uninstalled, with intact packaging.
• The return is made within 30 days of purchase with proof of purchase.
• Custom-made orders are only returnable if there's a manufacturing fault.
• Contact us for return authorization, package the item securely, and include proof of purchase before returning.

Our Commitment:

At Nuvio Pty Ltd, we're dedicated to providing top-notch customer service. Our friendly staff is ready to assist you with any inquiries or concerns.

We process orders promptly to respect your time. Terms and conditions are subject to change.