Every product Nuvio supplies carries a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by product category and are set out below.
Warranty periods
- Tapware, mixers and spouts — warranty on the body and finish, with a separate shorter period on the ceramic disc cartridge. Terms vary by range.
- Showers and rail sets — warranty on the rail, head and hand shower.
- Vanities and cabinetry — warranty on the carcase and hardware. Stone and ceramic tops are covered separately.
- Baths, basins and ceramics — warranty against manufacturing defects.
- Kitchen and laundry sinks — warranty on the bowl and finish.
- Mirrors, shaving cabinets and LED units — warranty on the unit; LED components and drivers are covered for a shorter period.
- Bathroom accessories, wastes and traps — warranty against manufacturing defects.
The exact term for your product is stated on its product page and on the specification sheet supplied with it. If you are unsure, contact us with your order number and we will confirm it.
What is covered
Warranty covers faults arising from defective materials or manufacture under normal domestic use, where the product has been installed by a licensed plumber or tradesperson in accordance with the manufacturer's instructions and relevant Australian Standards.
What is not covered
- Damage caused by incorrect installation, or installation by an unlicensed person
- Damage from abrasive or acidic cleaners, scourers, or harsh chemicals
- Fair wear and tear, including finish wear on high-use handles
- Damage caused by water quality, excessive water pressure or temperature outside the product's stated operating range
- Products used in commercial or high-traffic applications, unless the product is rated for it
- Freight damage not reported within 48 hours of delivery
- Products modified, repaired or dismantled by anyone other than an authorised repairer
Making a claim
Email info@nuvio.com.au or call 02 8530 8366 with:
- Your order number and the product name or SKU
- A description of the fault
- Photographs or video showing the fault, and a photograph of the installed product
- Proof of installation by a licensed tradesperson where applicable
We assess claims and coordinate with the manufacturer on your behalf. Where a claim is approved we will supply a replacement part or product, or arrange a repair, at the manufacturer's discretion.
Freight damage
Please inspect your delivery on arrival. Report any transit damage to us within 48 hours with photographs of both the product and its packaging. Claims made after 48 hours may not be accepted by the carrier.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this warranty limits those rights.
Questions? Contact us on 02 8530 8366 or info@nuvio.com.au.
